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The girl behind the dashboards ✦👩🏻‍💻

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👋🏻 I’m Esha Sharma

Business Analyst | Product Analyst

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Business & Product Analyst with a BCA background and 5 end-to-end SaaS lifecycle projects simulating real-world CSM, analytics, and revenue operations workflows.

Specialized in KPI-based health scoring, QBR strategy, CRM automation, churn modeling, and expansion forecasting for subscription products.

Passionate about translating product and customer data into structured systems that improve retention, adoption, and long-term revenue growth.

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<aside> <img src="/icons/invitation_orange.svg" alt="/icons/invitation_orange.svg" width="40px" /> [email protected]

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**https://www.linkedin.com/in/workwitheesha/**

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🎯 I transform complex business requirements into scalable data systems that drive measurable client success.

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12+ months hands-on SaaS analytics experience across 5+ customer success projects (health scoring, QBRs, renewals, upsell workflows)

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• Delivered CRM automation, feedback insights, and data-driven process optimization

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Developed dashboards + playbooks achieving 25% simulated churn reduction and 25%+ ACV uplift

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💼 Work Experience

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Business & Product Operations Analyst (SaaS Portfolio Projects) Self-Initiated / Personal Projects (Jan 2025 to Dec 2025 )

Executed 5 end-to-end SaaS lifecycle projects covering requirements analysis, process documentation, dashboard reporting, and execution tracking.
Built SQL-driven KPI models and Power BI dashboards integrating usage, support, and engagement data improving risk identification speed by 2x.
Designed CRM workflow and renewal forecasting systems reducing manual tracking by ~50% and surfacing revenue expansion opportunities (20–25%). </aside>

🧠 SYSTEMS DESIGNED

System	Tools	Key Impact
KPI Health Scoring Model	Power BI, Excel	2x faster risk detection
CRM Lifecycle Tracking Engine	Notion, Sheets	50% manual review reduction
Revenue Expansion Forecast Model	Excel	25% ACV uplift opportunity
QBR Strategic Growth Framework	Canva, Excel	40% product engagement boost
Churn Prevention Decision Trees	Notion	25% simulated revenue loss prev.

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Projects

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✨ Skills

Skills

🎓 Education

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Bachelor of Computer Applications (BCA) Institute of Management Studies Noida, Chaudhary Charan Singh University | 2025

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📜 Certifications

<aside> <img src="/icons/arrow-right_gray.svg" alt="/icons/arrow-right_gray.svg" width="40px" /> Google Analytics Certification – Google

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<aside> <img src="/icons/arrow-right_gray.svg" alt="/icons/arrow-right_gray.svg" width="40px" /> Customer Experience (CX) for Business Success – HP LIFE

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